NPS Weekly Review

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Every monday, a weekly performance form is requested to every user so they can score their previous week operations.

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Example of weekly Form:

Weekly NPS Score

Monthly Healthscore

Monthly Fulfillment Rate

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% of orders that arrive correctly to the customers vs % of orders cancelled or returned.

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En México, el porcentaje de órdenes de comida a domicilio que no se entregan es un desafío recurrente para las plataformas de delivery. Aproximadamente el 27% de los pedidos experimentan algún tipo de problema, como entregas incompletas o incorrectas, mientras que el 39% enfrenta tiempos de entrega prolongados y el 40% sufre retrasos.

El Universal

Marketing4Ecommerce

• In an industry like foodtech, where approximately 30% of orders experience issues and 15% of those orders are never delivered, Picker significantly reduces this rate by half, or even more in some cases. This is achieved thanks to the various mechanisms our orchestrator employs to efficiently monitor and manage orders. By reducing these issues, Picker saves businesses a significant amount of money that would otherwise be lost due to order problems and non-deliveries.